Credits and Voids

From the App

Transactions can only be credited if they have already settled. You may perform a full or partial refund, but cannot perform a refund for a higher amount than the original transaction. If a transaction has not yet settled and you'd like to cancel payment, you should perform a Void. See section below for information on Voids in 1stPayMobile.

1. Log into the 1stPayMobile App using your Login PIN.
2. You will be brought to the Sale Screen. In the upper left corner, tap Sale.
3. This will display a popup box giving the option to change Transaction Type. Select Refund.
4. Enter the amount to be refunded. You may also adjust Tax and enter a Memo if desired.
5. Tap 'Next'.
6. You are brought to the Card Entry Screen. If using a card swiper, swipe the credit card. If not, enter the card information manually. Key in the Zip Code and CVV2.
7. Enter any other card information that is either desired or required by the administrator. Tap 'Next'.
   

   If a field is required, you must enter the information and then close the keypad for the information to be submitted. Be sure to tap 'Done' in the keypad.

8. You will be brought to the Signature Screen. Have the customer sign.
9. Tap 'Submit'. You will be brought to the Transaction Detail Screen. If the refund was successful, APPROVED will appear in green letters.

From the Transaction Center:

To credit or refund a transaction, you may do so through the Transaction Center. See instructions here. Transactions can only be credited if they have already settled. If a transaction has not yet settled and you'd like to cancel payment, you should perform a Void. See section below for information on Voids in 1stPayMobile.